Technical Support Specialist
(Ref:REF 001)
İlan Tarihi:
9 Ocak 2023
Şehir / Ülke: Türkiye
Personel Sayısı:
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JotForm is a full-featured online form builder that makes it easy to create robust forms and collect important data. Since our inception in 2006, trusted by over 12M users worldwide, our mission has been to help users create, manage, and share online forms and receive responses in the easiest way possible.
As a rapidly growing company JotForm is seeking Technical Support Specialists in our Support Team in Turkey.
This is a full-time, fully remote work from home opportunity in Turkey.
What we offer
•High-growth,-paced environment with collaborative and unique team culture
•Generous market competitive total compensation package
•Health Insurance
•Professional Growth & Career Opportunities; We support your personal and professional development with;
-Educational materials and expenses
-Relevant conferences to stay up to date with the latest industry trends
-Online courses or coaching - and support you pursuing ones that you are passionate about!
-Challenging projects, regular feedback, healthy competition
•If you prefer to come to our offices in Ankara and İzmir ; Fun & Relax working environment; when we’re in the office; music, jeans and t-shirts are the norm & kitchens stocked with healthy & tasty, snacks & drinks
Education & Work Experience & Technical Requirements:
- Proficiency in English with strong written communication skills
- Ability to translate technical information for non-technical users
- Experience with HTML5/CSS3 is not a must, but it's a plus
Here’s what you will be doing:
- Read and understand questions from our users, and provide good explanations and examples
- Serve as Tier I and II support for incoming requests from JotForm users
- Perform troubleshooting and in-depth analysis of technical problems
- Partner with our Engineering team to find and fix bugs before they impact our customers
- Identify trends, escalate critical situations
- Update and maintain training materials and documentation such as FAQ and user guide
- Become a product expert and be one of the go-to resources for understanding how our product works
Sektör: Bilişim Teknolojileri
Pozisyon: Eleman
Çalışma: Tam Zamanlı
Cinsiyet: Bay/Bayan
Son Başvuru Tarihi: 10 Mart 2023